01254 676 176
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Customer Service

Delivery Information

Over the last decade we have built a healthy relationship with multiple 3rd party carriers who are able to offer a 98% success rate with your goods, no matter how large your order or how delicate the product.

  • DELIVERIES TO: ABERDEEN/GUERNSEY/ HIGHLANDS/IRELAND/ISLE OF MAN/ISLE OF WHITE/JERSEY/OTHER NON-UK MAINLAND

    Please note that deliveries for non UK-Mainland addresses, some parts of Aberdeen and the highlands of Scotland will be charged at a higher rate set by the carriers. Please check with us on 01254 692888 BEFORE placing an order.

  • STANDARD/FREE DELIVERY

    All orders will be processed and dispatched to PayPal confirmed addresses within 2 working days of the order being placed. Once dispatched tracking information and the carriers’ contact information will be available. Unless specified the delivery will be to the kerbside or if the delivery is to a flat or apartment the delivery will be to the main entrance door unless otherwise stated on the listing. 
    Please note that large orders/items will be sent on a Pallet which will be delivered to kerbside only and will not be delivered to your doorstep, as this is as far as the drivers insurance will cover. (Please see FAQ)

  • NEXT DAY DELIVERY/SATURDAY DELIVERY

    We have secured a special agreement with our carriers in order to offer a guaranteed next day delivery, a timed delivery on a specified day or a Saturday delivery for an additional fee ranging from £10 to £35 dependant on service and the items being delivered. 
    Please call our team on 01254 692888 to arrange such a service.

  • FREE CARRIER INSURANCE

    All of our deliveries come with FREE insurance to protect your new items against damage while in transit. To make the most of this insurance - you MUST check all boxes on delivery BEFORE signing for it; if there is any sign of damage to the boxes you must sign the drivers’ sheet as DAMAGED. DO NOT SIGN BEFORE CHECKING THE BOXES if you do not sign DAMAGED you have accepted the delivery as being in perfect condition, signing Unchecked or Check Later will void the insurance. 
    If you notify us that the product has been damaged in transit but the packaging appeared "undamaged" you MUST PHOTOGRAPH the packaging, you must also retain the complete packaging until you are satisfied that there is no problem with the order. If you throw away the packaging and then notify us of damage having signed for the goods in good condition we may be unable to offer free of charge replacements
  • Payment Information

    Payment can be made via Cheque, PayPal, Credit/Debit Card over the phone or we accept cash on collection from our Blackburn warehouse. Please check that the address which is on eBay is the correct delivery address otherwise an additional fee will be charged.

    For Cheques: Please contact us directly once an order has been placed and specify that this is how you are paying.
    For PayPal: Payment is required within 48 hours of the purchase.
    For Credit/Debit card payments: Please call our team on 01254 692888 within 48 hours.
    For Cash on Collection: Please contact us directly once an order has been placed to specify that this is how you are choosing to pay and to arrange for your order to be processed ready for collection.

Returns & Damages
  • CANCELATION OF GOODS WITHIN 7 DAYS

    We offer a 100% satisfaction guarantee on all of our products with an initial 7 day cooling off period – just in case. 
    Returns MUST be made IN SUITABLE PACKAGING AND IN THE SAME CONDITION THEY WERE DELIVERED IN.
    PLEASE NOTE THAT THE COST OF RETURNING THE ITEM IS THE RESPONSIBILITY OF THE BUYER
  • DAMAGED GOODS

    In the unlikely event that your items are damaged during transit
    Please inspect the order BEFORE signing for the receipt of the delivery – Once your order is out for delivery please be prepared to inspect the items before signing for receipt of the goods, due to the insurance on the delivery ending the moment that the delivery note has been signed.

    Contact us within 24 hours of receiving the order and we will request pictures of the damage so that we can investigate the cause and severity before dispatching free replacement parts. 

    We reserve the right to request pictures of damages or the return of the original faulty/damaged part. If the part can be repaired we will happily send the repaired item back to you with delivery charges prepaid by us. Where a part cannot be repaired, a replacement item will be sent back to you at our cost

  • ASSEMBLED ITEMS

    Please note that any items which are assembled have been accepted and are therefore not covered by our 7 day initial return to base policy. We are unable to arrange for collections of assembled items via our carrier as they are not insured to carry such products. 

    We advise that all packaging is kept until the goods have been checked prior to the beginning of the assembly process.

    Please note that any returns must be arranged by the buyer at their own cost in order for an inspection to take place, however if the findings of the inspection show that an item was faulty at the point of dispatch then this postage charge will be refunded.

    If the items are returned because an item is found to have been assembled incorrectly which has caused damage to the parts then a refund or exchange will be refused and the item will be returned to the customer at the customers’ expense.

  • YOUR RESPONSIBILITIES

    When a return is requested in accordance with the contract, you, the customer must take reasonable care to ensure that the item(s) are received by us and that the goods are not damaged in transit. Under the Distant Seller Regulations, customers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.

  • INSPECTIONS

    Inspections will be undertaken upon the receipt of returned items. This procedure could take up to 14 working days starting on the date we receive the items back. 
    We will assemble items where appropriate or will return the items back to the manufacturer for further advice before getting back to you with the findings.

  • 12 MONTH GUARANTEE

    For the peace of mind of all of our faithful customers we offer a 12 month guarantee on all items, however some terms and conditions apply. (see below)
    This means if for any reason the item is not functioning as advertised, or develops a fault we will repair/replace or supply replacement parts.

    The guarantee is back to base, which means that any faulty items must be returned to us with any delivery charges prepaid by the buyer before any replacements are issued.
    Please note that if the return is requested after the items have been used for a period of time then the following applies:

    Unfortunately warranty claims for replacement repair and adjustment are not available in the following circumstances.

    1. Ordinary wear and tear 
    2. Negligence 
    3. Misuse or abuse 
    4. Accident, fire, storms 
    5. Malicious damage 
    6. Unauthorised repairs by any person including a non-authorised service technician 
    7. Rusting 
    8. Fading or inadequate care of the item during the warranty period.

    We reserve the right to refuse requests made after the initial warranty timeframe under certain circumstances.

  • REFUNDS

    Please note that refunds will be issued within the timescales set within the Distance Seller Regulations and will be dealt with before a maximum of 28 working days.
    Should a refund be requested for an item which has to undergo an inspection, we will do everything we possibly can do to make sure that your refund is completed before the regulated 28 days.

    Any other return queries please call our after sales team on 01254 676 176.

Contact Us

Messages: Feel free to contact us via the eBay messages, where all messages are aimed to be answered within 24 hours.
Telephone: 01254 676 176
Blackburn Warehouse: Unit 2 Waterfall Mill, Queen Victoria Street, Mill Hill, Blackburn, BB2 2QG
Email: help@dfurniturestore.co.uk