Over the last decade we have built a healthy relationship with multiple 3rd party carriers who are able to offer a 98% success rate with your goods, no matter how large your order or how delicate the product.
Deliveries To: Aberdeen / Guernsey / Ireland / Isle of Man / Isle of White / Jersey / Other Non-UK Mainland Islands / Scottish Highlands
Please note that deliveries for non UK-Mainland addresses, some parts of Aberdeen and the highlands of Scotland will be charged at a higher rate set by the carriers.
Please check with us on: 01254 692 888 BEFORE placing an order.
The Order Process
Orders are usually prepared within 2 working days of the order being placed
Next, the order will be booked with the most appropriate carrier
After this, we will dispatch the order out and email you with both an invoice and tracking information
Finally, some of the carriers we use will contact you directly to arrange the delivery - although some will not contact you and will attempt the delivery the next working day
Standard / Free Deliveries
All orders will be processed and dispatched to PayPal confirmed addresses within 2 working days of the order being placed.
Once dispatched, tracking information and the carriers’ contact information will be available.
Unless specified the delivery will be to the kerbside or if the delivery is to a flat or apartment the delivery will be to the main entrance door unless otherwise stated on the listing.
Please note that large orders/items will be sent on a Pallet which will be delivered to kerbside only and will not be delivered to your doorstep, as this is as far as the drivers' insurance will cover. (Please see FAQ)
Next Day or Saturday Deliveries
We have secured a special agreement with our carriers in order to offer a guaranteed next day delivery, a timed delivery on a specified day or a Saturday delivery for an additional fee.
This fee ranges from £10 to £35 dependent on service and the items being delivered.
Please call our team on: 01254 692 888 to arrange such a service.
All of our deliveries come with FREE insurance to protect your new items against damage while in transit.
To make the most of this insurance - you MUST check all boxes on delivery BEFORE signing for it; if there is any sign of damage to the boxes you must sign the drivers’ sheet as DAMAGED.
DO NOT SIGN BEFORE CHECKING THE BOXES
If you do not sign DAMAGED you have accepted the delivery as being in perfect condition
signing Unchecked or Check Later will void the insurance.
If you notify us that the product has been damaged in transit but the packaging appeared "undamaged" you MUST PHOTOGRAPH the packaging, you must also retain the complete packaging until you are satisfied that there is no problem with the order.If you throw away the packaging and then notify us of damage having signed for the goods in good condition we may be unable to offer free of charge replacements